Due to the nature of pharmaceutical products, returns are generally not accepted once products have been shipped.
Refunds or replacements may be considered in situations including:
- Wrong product received.
- Product damaged during transit.
- Order lost in transit after investigation.
- Significant shipping issues attributable to the carrier or seller.
Customers should contact support within 7 days of delivery and provide supporting evidence where applicable.
Approved refunds will generally be processed using the original payment method.
Shipping fees may not be refundable unless required by law or due to seller error.